Relaxed Eden Gardens Hotel exterior

Support

Frequently Asked
Questions

Everything you need to know about booking, staying, and visiting Relax Eden Gardens. Can't find your answer? Contact us directly.

Quick Answers

How Can We Help?

Booking & Reservations

How do I make a reservation?
You can book directly through our online booking page, or reach us by phone, WhatsApp, or email using the details on our Contact Us page.
Do I need to pay a deposit to confirm my booking?
Most reservations are confirmed on arrival, though a deposit may be requested for group bookings, events, or peak-season stays. Our team will let you know at the time of booking if this applies to you.
Can I modify or cancel my reservation?
Yes. Please contact us as early as possible so we can adjust your dates or process a cancellation. See our Cancellation Policy for full details.
Do you offer discounts for group or long-stay bookings?
We're happy to discuss rates for group bookings, extended stays, and corporate arrangements. Reach out to our team directly for a personalised quote.

Rooms & Amenities

What room types do you offer?
We offer Standard Rooms, Double Rooms, and self-contained AirBnB-style suites, each designed for comfort with garden views. Visit our Accommodation page for full details on each room type.
Is breakfast included with my room?
This depends on the room type selected — some rooms include complimentary breakfast for one guest, while others offer breakfast as an optional add-on. The exact terms for your selected room are shown clearly during checkout on our booking page.
What is the maximum occupancy per room?
Our rooms accommodate up to 2 guests each. If you're travelling with a larger group or family, please contact us so we can help arrange suitable accommodation across multiple rooms.
Do you have a swimming pool and other leisure facilities?
Yes — we have a swimming pool, garden grounds, a restaurant, a sports bar, and spaces for events and celebrations. Explore our facilities on the relevant pages in the main menu.

Dining & Facilities

Is the restaurant open to non-resident guests?
Yes, our restaurant and garden dining areas welcome walk-in guests as well as residents, subject to availability.
Can you accommodate special dietary requirements?
Absolutely. Please let us know about any dietary needs or allergies when booking, or mention them in the notes field on our booking form, so our kitchen can prepare accordingly.
Do you host weddings, conferences, and private events?
Yes, we regularly host conferences, weddings, birthdays, and social gatherings in our conference hall and garden spaces. Get in touch for availability and packages.

Policies & Check-in

What time is check-in and check-out?
Full details on check-in and check-out timing are outlined on our Policies page.
Is the reception open 24 hours?
Yes, our reception is staffed 24 hours a day, so you're welcome to arrive, ask questions, or reach the team at any time.
Where can I read your full policies?
Our Privacy Policy, Terms of Use, and full guest guidelines are all available on the Policies page.